Listen Up Now: How to Increase Growth and Profit in Business by Really Listening to Your Clients & Customers

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How to increase your bottom line in regards to growth and profit by really listening to your customers and clients.  How to increase morale and to increase productivity by really listening to your staff.

Too good to be true? Not if you follow the guidelines in this Manual.

Listening.  We all think that we do it…and well too.  Listening.…it's the one skill that is assumed that everyone can do.  But it's also the one thing that people constantly complain that others don't do – ask many employees about their bosses, ask many teenagers about their parents, ask many married couples about their spouses.

Instead of listening, most of us are intent on giving advice and "sounding off". 

Usually what this means, is that when someone is talking to us, instead of really listening, we are often rehearsing in our head what we are going to say once we can gain a conversational opening.  In other words, we maintain a polite silence getting ready to insert our piece into the conversation once the other person stops talking. 

Worse still, sometimes we are unable to contain ourselves with the rehearsed speech in our heads so that we cut-off the other person, interrupt or blurt it out even before they have stopped talking. 

Often too, we just hear the first part of the other person's comments and miss the rest.  We then get a distorted idea of what they said or just get it plain wrong.  Further, we often assume what the other person is saying and jump ahead to form our own conclusions. 

Is it any wonder that we mis-understand each other?  Is it any wonder that we don't connect with each other?

This Manual will show you:

  • The critical ingredients in any communication -- overlook them at your own peril!
  • The impact of verbal and non-verbal communication -- the body language says it all.
  • What listening really is and what it isn't -- let's be clear what we're talking about.
  • The actual skills of Listening -- there are definite skills that need to be learned.
  • Practice your skills by responding to vignettes -- how well are you doing?

Be a stand out person who really knows how to communicate and listen.

The rewards in your bottom line will surprise you let alone the feeling of pride that you'll have in yourself.  What have you got to lose?  Try it out.